We will go into even greater depth to learn about our clients. This will help us to get a thorough understanding of their needs. Our quotes were reflective of the requirements of the customer
Implementation & Training
Collectively as a team, we decided we needed to spend more time physically with our clients. Often staff would dismiss things as little or not important, and we would end up missing these finer details. In our experience, it is the little things that end up adding up to big things. So prior to any of our implementations, we spend up to an entire day onsite going through key individuals workflow. This ensures that we understand clearly how things flow in their business.
Finally, once the implementation is complete, we spend up to a week with our client, working one on one with staff to ensure that they have customized training that fits their workflow. We also fine-tune the system to better fit the needs of staff in this period, which is a key part of physically being with the client. This has become a high priority for us, and we will travel all over Australia, New Zealand and around the world to ensure that our clients will get the best possible experience.