For different industries, implementations can mean different things.
With us, it simply means that we help migrate you from your old system to a new system. Usually, the following scenarios apply:
S C E N A R I O
It could mean you are using an older enterprise resource planning (ERP) legacy-based system, and you want to move into the cloud.
S C E N A R I O
You use an older accounting system that is server/desktop-based, and it’s time to move to a cloud-based system.
S C E N A R I O
You already have a cloud-based system, have outgrown it, and need to move into a more powerful cloud-based system.
Yes, we only implement cloud-based solutions.
We work with established companies. They range from companies that are opening up subsidiaries in other countries (that’s the closest to a startup we deal with), right up to companies in the $50-100 million threshold who have broad and complex requirements and everything in-between.
The main industries we work with are wholesale, retail, manufacturing, e-Commerce and our specialty, hybrids of all the above. We love the challenge of a hybrid or a multi-channel company, i.e. wholesale, Amazon, eBay, Shopify, EDI, 3PL, and retail, all in one company. I guess, these days, that is what a modern company is.
The process is quite comprehensive and, as such, cannot be rushed. Typically an install takes around 3-4months. In an emergency and under the right conditions, this can be shortened to 2-3 weeks (considering that all the client information is readily available, and it is a simple install, with no connections to other systems, etc).
The shortened installs are quite rare, as we do not recommend them, as it means bypassing our normal process, which usually causes more problems in the change management process down the track.
Our process typically looks like this:
We conduct a scope/Discovery call to ascertain your requirements.
We do research & demonstration of a number of solutions to work out what would work the best for you.
We help you decide on the solution, and choose a go live date. Go live dates are allocated on a first come first served basis.
A fixed quote is sent to you, covering the implementation (pre-golive workshops, data migration, post go live-worksops), raining, and support.
Upon acceptance, we request access to your data, or you send it to us.
We, then, review the data and organize a time to discuss each data set (takes about 3-6 meetings) with your team to ensure that we understand what we are migrating across.
We also map your internal processes and configure the system accordingly. As per our step two, we provide workaround for certain processes that are not native in the system.
We produce Customized Training Manuals, workflow maps all in a convenient online portal that you or your staff can access at any time.
We deliver fundamental training in online workshops, these workshops give your team a more complete understanding of the new system.
We invite your company users into the training portal to work at their own pace through our online training system.
Our quality assurance manager will test the new system to ensure that all areas are prepared for go live.
Prior to go live, we get any open orders (Purchase Orders/ Sales Orders) to import into the new system, and organize a stock take, which will be imported prior to your go live date.
If you chose to have an onsite visit to help manage the highly stressful time of changeover, WAOConnect staff will be present to hand hold you through the initial transition.
Post Go-Live, we provide weekly workshops to brainstorm any changes or issues that might arise. These can extend for up to 5-6 weeks until you are completely happy and comfortable.
We provide continued support when you email our customer care team. Support begins from go-live and lasts for the period of your choosing (usually 3 months).
As you see there is a lot of thought into our process, and we have a large team to ensure that you get the very best service possible.
$14-16k / $70k
Small jobs typically cost around $14-16k, with the largest being $70k plus.
Our demonstration process also costs around $500-2000. As they are very comprehensive, and we take great care in creating the demonstrations based on your data.
We do provide finance options and extended payment terms for Australian-based companies, and for overseas clients, we provide extended payment terms only.
It is a highly customized process, so the best way to get an accurate quote is to talk to our sales staff.