To put it in layman’s terms, the best way to describe what a custom API Integration is for two or more different cloud software solutions to be connected together.
By connecting these solutions together, we can move data from one software solution to the other.
The Process Like?
We follow a simple process called KISS (keep it simple and smart). Sorry, I know that’s not typical IT terminology, despite our IT department arguing otherwise. Our process is as follows:
We scope out your requirements in detail (1-2+ meetings, depending on the complexity).
Our IT team researches the API integrations to see if we can satisfy the scope of requirements (APIs can sometimes be a limiting factor, and this process can take 2-5 days).
We give you a full proposal of what can be done and a fixed quotation for the statement of works.
We request admin user access for both systems from you to get test data.
We create the API integration in our test environment.
We test the integration using your test data. This is quite extensive and can take up to 14 days to ensure that all scenarios are covered.
We provide you with a workflow diagram of
information and training.
We replicate the integration in the live environment prior to the go live date (or the date that the system is turned on.)
We test the integration in a live environment.Step 10
The system goes live.
IMPORTANT: To be safe, we give ourselves a minimum of 30 days and up to 60-90 days for very complex connections
There is a fixed setup cost (which varies as the
connection is custom), plus a monthly fee of $100USD per month. This charge is to cover servers costs, support, and development time if API’s are changed by your main solutions.
Unfortunately, software solutions very rarely inform anyone that they have changed their API until the connections stop working. Probably, you will be the first to know. Please inform us immediately, and we will get our team to fix the issue as quickly as possible. This service is free of charge, as it is covered in the monthly fee paid to us.
This will be subject to the same process outlined above, and you will be provided a new quote. However, your monthly charge will remain the same.