Join Our Team

Looking for a dynamic career? WAOConnect is a rapidly-growing and industry-leading cloud integration firm
based in Sydney’s Hills District to service small to medium business clients looking to move their business systems into the cloud.

We focus on product-selling businesses that are in the Accounting, Inventory, Job management, Retail, Wholesale and Manufacturing industries. We believe with the right knowledge and support every business can rise to become everything they dream of – connecting staff to each other, to customers and suppliers in the cloud. The cloud enables a connection.

WAOConnect is an Equal Employment Opportunity employer, with a focus on our employees.
We value skills, expertise and commitment.
Our goal is to attract, develop, motivate, reward and retain the best people in the industry.

Great Teamwork

Great Teamwork

Earn Knowledge

Gain Knowledge

Custom Working Time

Flexible Working Time

Awesome Clients

Awesome Clients

Available Positions

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Plus IconOperations

Trainee Assistant Solution Engineer

POSITION OVERVIEW

The Trainee Assistant Solution Engineer is someone who demonstrates a passion for working with Cloud-based software solutions, who can work with our clients and our project manager to deliver outstanding service to our customers, by implementing, training and supporting them. 

DUTIES AND RESPONSIBILITIES

Reporting to the Operations Manager, your responsibilities will include:

  • Implementing Cloud-based solutions, including Xero, Quickbooks Online, Cin7, Locate, DEAR Inventory Systems, Unleashed, Netsuite, Odoo, Tradegecko, etc.
  • Training clients on Cloud-based systems online.
  • Supporting cloud-based systems including creating manuals, and online training videos.
  • Meeting deadlines for projects
  • Using our in-house project management system to communicate with clients, work through tasks and log times, etc.
  • Create cloud software demonstration environments for sales.
  • Assist sales in finding the correct solutions for clients.
  • Review/Audit current customer solutions to ensure the system is working according to the clients’ expectations.
  • Repair and review customer data files, and clearly communicate to the customer what needs to be fixed and create a training path to do so.
  • Remote support for existing clients for Xero and other in-house systems
  • Working with prospective clients to scope and assess a suitable solution for their business, including presentation and demonstrations
  • Custom report writing
  • Perform other tasks assigned

JOB REQUIREMENTS

  • Ecommerce experience with eBay, Amazon, Shopify or similar websites
  • Accounting and IT experience is a plus.
  • Inventory management experience.
  • Previous experience in an Accounting position. You should have a thorough understanding of accounting principles, as well as how Inventory, Payroll, Creditors, Debtors work. 
  • It would be preferred that you have an accounting degree/diploma. Alternatively, if you can demonstrate a high knowledge of the above principles that would also be regarded well.
  • Strong knowledge of Cloud-based accounting systems (Xero & QB Online preferred).
  • It would be highly desirable if you have had experience in solutions like  Xero, Quickbooks Online, Cin7, Locate, DEAR Inventory Systems, Unleashed, Netsuite, Odoo, Tradegecko, etc.
  • Intermediate to advanced Excel skills (please do not apply if you have basic skills, this job involves a lot of data manipulation and migration). 
  • Understand how to perform reconciliations.
  • Strong written and oral communication skills.
  • Dedicated team player with the ability to work autonomously
  • A friendly and professional manner.
  • The ability to listen, analyse and solve customer enquiries
  • Can think outside the square and on their feet
  • Pays attention to detail
  • Punctual
  • Quick to learn new software packages & processes
Trainee Software Implementation Consultant / Trainer

POSITION OVERVIEW

The Trainee Software Implementation Consultant / Trainer is someone who demonstrates a passion for working with Cloud-based software solutions, who can work with our clients to deliver outstanding service by implementing, training and supporting them. He/She should be able to perform and support onsite training, implementation and/or go live services to clients, provides solutions to technical issues, and is responsible for ensuring the solution meets the technical specifications and design requirements.

DUTIES AND RESPONSIBILITIES

  • Reporting to the Operations Manager, your responsibilities will include:
  • Implementing Cloud-based solutions, including Xero, Quickbooks Online, Cin7, Locate, DEAR Inventory Systems, Unleashed, Netsuite, Odoo, Tradegecko, etc.
  • Work with customers to create a personalised onboarding and implementation program.
  • Analyse business processes of clients and provide workable solutions for the system software to align with the business’ needs.
  • Training clients on Cloud-based systems both online and onsite when required.
  • Supporting cloud-based systems including creating manuals, and online training videos.
  • Apply problem-solving skills and knowledge of the different software solutions to ensure a successful implementation and sustainability for clients.
  • Gain and maintain an in-depth knowledge of all WAOConnect’s cloud-based solutions.
  • Create a cloud software demonstration environment for sales.
  • Assist sales in finding the correct solutions for clients.
  • Review/Audit current customer solutions to ensure the system is working according to the clients’ expectations.
  • Repair and review customer data files, and clearly communicate to the customer what needs to be fixed and create a training path to do so.
  • Remote and phone support for existing clients for different cloud-based solutions.
  • Working with prospective clients to scope and assess a suitable solution for their business, including presentation and demonstrations.
  • Meeting deadlines for projects.
  • Using our in-house project management system to communicate with clients, work through tasks and log times, etc.
  • Custom report writing.
  • Perform other tasks assigned.

JOB REQUIREMENTS

  • Preferably with Bachelor’s/College Degree, Post Graduate Diploma/Master’s Degree in Accounting, IT or Inventory Management
  • Ecommerce experience with eBay, Amazon, Shopify or similar websites
  • Accounting, IT or Inventory Management experience is a plus.
  • Have a thorough understanding of accounting principles, as well as how Inventory, Payroll, Creditors, Debtors work.
  • Strong knowledge of Cloud-based accounting systems (Xero & QB Online preferred).
  • It would be highly desirable if you are familiar with solutions like Xero, Quickbooks Online, Cin7, Locate, DEAR Inventory Systems, Unleashed, Netsuite, Odoo, Tradegecko, etc.
  • Intermediate to advanced Excel skills (please do not apply if you have basic skills, this job involves a lot of data manipulation and migration).
  • Understand how to perform reconciliations.
  • A passion to understand intimately and work with software products that help customers transform their business.
  • Effective project and time management skills
  • Strong written and oral communication skills
  • Strong training or presentation skills
  • Dedicated team player with the ability to work autonomously
  • A friendly and professional manner
  • The ability to listen, analyse and solve customer enquiries
  • Can think outside the square and on their feet
  • Pays attention to detail
  • Punctual
  • Quick to learn new software packages & processes

Plus IconSales

Trainee Assistant Solutions Architect
POSITION OVERVIEW

The Trainee Assistant Solutions Architect is someone who demonstrates a passion for Cloud-based software solutions, who can work with our sales, operations, and marketing team to deliver outstanding deliverables for new customers.

DUTIES AND RESPONSIBILITIES

Reporting to the Sales Manager your responsibilities will include:

*As this is a trainee position, these skills will be taught to the candidate.

  • Assist the sales team in all daily sales activities.
  • Assesses client accounting needs and make recommendations.
  • Prepare demonstrations to pitch a solution, service, and combination packages to clients.
  • Negotiates sales and contracts with clients.
  • Provide technical advice after the sale.
  • Follow up with previous clients.
  • Track progress toward goals and document sales performance.
  • Become fluent in all products and services offered by the employer through implementing, testing, demonstrations, training, and research.
  • Answer questions, describe benefits and discuss the pros and cons of various solutions.
  • Create marketing literature and web-based features to promote products and time-sensitive sales.
  • Provide email sales support.
  • Attends to all sales-related activities of the project/s assigned.
  • Travel to customer locations as required (potential international travel).
  • Perform other ad-hoc tasks assigned.

JOB REQUIREMENTS

  • Preferably with Bachelor’s/College Degree, Post Graduate Diploma/Master’s Degree in Sales, IT or Communications.
  • Pre-sales experience is desirable but not required.
  • Confident, articulate and effective, both with the company’s clients, potential clients and internally.
  • A people person, someone who likes people, and is also liked by people.
  • Outstanding written and verbal communication skills in English.
  • Dynamic & should have a vibrant personality.
  • Self-educating and constantly looking to improve.
  • Resilient – Can take rejection and still maintain optimism.
  • Self-motivated, helpful and generous.
  • A real “go-getter”, confident but not arrogant.
  • Can think outside of the box as well as on  their feet.
  • Punctual and efficient.

How to Apply

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In order to be considered for a position, submit your cover letter and CV to [email protected].
Use this email subject line when you submit your application:
THE POSITION YOU’RE APPLYING FOR_YOUR FULL NAME.

Upon submitting your application, you will receive an email guiding you to the next steps of the application process.

Good Luck!

Company

Level 5, Nexus Building, 4 Columbia Court,
Baulkham Hills NSW 2153.
P: +61 2 8860 9525 •
E: [email protected]

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