Join Our Team

POSITION OVERVIEW

The Trainee Assistant Solution Engineer is someone who demonstrates a passion for working with Cloud-based software solutions, who can work with our clients and our project manager to deliver outstanding service to our customers, by implementing, training and supporting them.

DUTIES AND RESPONSIBILITIES

Reporting to the Team Leader, your responsibilities will include:

• Implementing different Cloud-based solutions
• Training clients on Cloud-based systems online
• Supporting cloud-based systems including creating manuals, and online training videos.
• Meeting deadlines for projects
• Using our in-house project management system to communicate with clients, work through tasks and log times, etc.
• Create cloud software demonstration environments for sales.
• Assist sales in finding the correct solutions for clients.
• Review/Audit current customer solutions to ensure the system is working according to the clients’ expectations.
• Repair and review customer data files, and clearly communicate to the customer what needs to be fixed and create a training path to do so.
• Remote support for existing clients for Xero and other in-house systems
• Working with prospective clients to scope and assess a suitable solution for their business, including presentation and demonstrations
• Custom report writing
• Perform other tasks assigned

JOB REQUIREMENTS

• It would be preferred that you have an accounting degree/diploma. You should have a thorough understanding of accounting principles, as well as how Inventory, Payroll, Creditors, Debtors work.
• A passion to understand intimately and work with software solutions that help customers transform their business
• Knowledge of Cloud-based accounting/inventory system
• Intermediate to advanced Excel skills (please do not apply if you have basic skills, this job involves a lot of data manipulation and migration).
• Understand how to perform reconciliations.
• Strong written and oral communication skills.
• Dedicated team player with the ability to work autonomously
• A friendly and professional manner.
• The ability to listen, analyse and solve customer enquiries
• Can think outside the square and on their feet
• Pays attention to detail
• Punctual
• Quick to learn new software packages & processes

POSITION OVERVIEW

The Trainee Assistant Solutions Architect is someone who demonstrates a passion for Cloud-based software solutions, who can work with our sales and operations team to deliver outstanding deliverables for new customers.

DUTIES AND RESPONSIBILITIES

Reporting to the Sales Manager, your responsibilities will include:

As this is a trainee position, these skills will be taught to the right candidate.

• Assist the sales team in all daily sales administration and activities.
• Use our internal tools for sales administration (i.e., CRM, Hubspot, Lucidchart)
• Assesses client accounting needs and make recommendations.
• Prepares sales visits (if applicable) and demonstrations to pitch a solution, service, and combination packages to clients.
• Negotiates sales and contracts with clients.
• Provides technical advice after sales.
• Follow up previous clients, send an email, and ask for concerns.
• Tracks progress toward goals and documents sales performance.
• Becomes fluent in all products and services offered by the company through implementing, testing, demonstrations, training, and research.
• Answers questions, describe benefits and discusses the pros and cons of various solutions.
• Creates marketing literature and web-based features to promote products and time-sensitive sales.
• Provide email sales support.
• Attends to all sales-related activities of the project/s assigned.
• Travel to customer locations as required, including potentially internationally.
• Perform other ad-hoc tasks assigned.

JOB REQUIREMENTS

• Background in Accounting is preferable
• Pre-sales experience is desirable but not required
• Confident, articulate and effective, both with the company’s clients, potential clients and internally
• A people person, someone who likes people, and is also liked by people
• Outstanding written and verbal communication skills in English
• Dynamic & should have a vibrant personality
• Self-educating and constantly looking to improve
• Resilient – Can take No for an answer and still maintain optimism
• Self-motivated, helpful and generous
• A real “go-getter”, confident but not arrogant
• Can think outside the square and on their feet
• Punctual and efficient

At WAOConnect, we offer graduates options to start their careers right at the comfort of their homes! We believe having smart and dedicated individuals throughout the organization is key to our success.

Are you looking to join an organization that is offering more than just a job? Are you looking for a challenge? The WAOConnect Graduate Program will give you the chance to grow and have an impact on your chosen career path through structured training, hands-on projects, continuous feedback and a supportive team.

What we provide you with:

• 100% remote work and promote work-life balance
• Access to a range of permanent, full-time openings
• A structured program to best support the initial development and entry to the industry
• A market competitive remuneration package
• A dedicated team to give support and guidance throughout the program
• Expose members to real-life application of their degree in the modern world
• Enhance critical thinking and problem-solving skills
• Produce members who can take on more advanced roles in the field

Depending on your educational background, qualifications and interests, you will either be part of the Operations team as a Trainee Assistant Solution Engineer or in the Accounting and Quality team as a Trainee Accountant Solution Engineer.

It’s important that you are placed on the right track in your team from day one as this is a working program. In WAOConnect, it’s all about learning by doing. You’ll be actively involved in the day-to-day operations of your team and take full responsibility for your assigned tasks.

To be eligible for the WAOConnect Graduate Program, you must have:

• Bachelor’s/College Degree or higher related to the following courses:
  • Accountancy, Commerce, Finance or equivalent
  • Computer Science, Information Technology, Software Engineering or equivalent

Other job qualifications:

• Strong written and oral communication skills
• Dedicated team player with the ability to work autonomously
• The ability to listen, analyse and solve customer enquiries
• Very easy to work with
• Persevering
• Can think outside the square and on their feet
• Pays attention to detail
• Quick to learn new software packages & processes
• Efficient and punctual
• Generous with their time
• Honest & hardworking